Position Title:    Clinical Services Nurse Manager

Supervisor:        Director of Clinical Services

FLSA Status:       Exempt

Mission:

To provide our patients and community the most innovative and breakthrough treatment options to improve overall health and wellness.

Values:

Patient Experience

Innovation

Integrity

Teamwork

Job Summary:

The Clinical Services Nurse Manager is responsible for the daily operations of the Clinical Services department ensuring high-quality patient care. This role provides leadership and support to patient-care staff, coordinates daily clinical operations, develops policies and procedures, and collaborates with providers and administrative staff.

Key Responsibilities:

Leadership/Management

• Supervise, mentor, and evaluate patient-care staff at multiple sites, including nurses, medical assistants, medical scribes and the Clinical Services Manager.
• Provide direction, coaching, and support to foster a positive, team-oriented work environment.
• Evaluate staff performance, provide feedback, and implement performance improvement plans when necessary. 
• Participate in the recruitment and selection process for new hires, and ensure they receive proper orientation and training. 

• Ensure compliance with organizational policies, procedures, and regulatory standards.
• Partner with providers and leadership to support clinic goals and initiatives.

Clinical Operations

• Oversee daily clinic operations to ensure efficient patient flow and a positive patient experience.
• Coordinate staffing schedules and assignments to meet clinic demands.
• Assist with complex patient care needs as required.
• Monitor and improve quality and safety standards of care delivery.

• Collaborate with multidisciplinary teams to coordinate patient care and clinic operations.
• Address and resolve patient and staff concerns in a timely, professional manner.

Quality and Compliance

• Develop, implement, and maintain clinical policies and procedures.
• Monitor performance metrics
• Support compliance with state and federal requirements.

Education and Staff Development

• Provide ongoing training, education, and competency assessments for patient-care staff.
• Promote professional growth and continuing education opportunities.
• Lead regular staff meetings to ensure consistent communication and collaboration.

The Clinical Services Nurse Manager will be cross-trained in the duties of their direct reports (including pump refills), allowing them to be a resource in these areas and step in to assist when needed (on-the-job training provided). 

Qualifications:

• Associate’s degree in nursing required; Bachelor’s degree preferred.
• Minimum of five years of nursing experience.      
• Minimum of two years in a supervisory or leadership role.   
• Active RN licensure in Minnesota.

Skills & Abilities:

• Detail oriented with ability to manage multiple priorities and work in a highly active environment.
• Ability to effectively involve department staff in the application of quality measurement and improvement tools.
• Ability to comfortably and effectively facilitate meetings and feedback sessions.
• Strong verbal and written communication skills.
• Demonstrated leadership ability.
• Ability to problem solve.
• Self-directed, reliable, consistent.

Work Environment:

While performing the duties of this job, the employee regularly works in a clinic and office setting. This position is 100% in-office due to the nature of the responsibilities.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to grasp, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop, kneel, crouch; talk, hear and smell. The employee must be able to lift or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Compensation & Work Schedule:

• Full-time: 40 hours per week.
• Exempt.
• Day Shift: Monday - Friday.
• A competitive benefits package including medical, dental, vision, disability, and life insurance, 401(k) Plan, PTO time, paid holidays and HSA plan is offered.

JOB CODE: 1000184