Position Title:    Clinic Scheduler 

Supervisor:        Patient Services Manager 

FLSA Status:       Non-Exempt 

Mission:

To provide our patients and community the most innovative and breakthrough treatment options to improve overall health and wellness.

Values:

Patient Experience

Innovation

Integrity

Teamwork

Job Summary:

The Clinic Scheduler coordinates, oversees, and performs a wide variety of clinical and program support activities. The Clinic Scheduler task list includes but is not limited to:

• Responsible for answering calls (new patients, current patients, referring healthcare providers, etc.) regarding clinic operations and either handle or direct caller to the appropriate individual.
• Schedules clinic appointments and enters information into a computerized schedule.
• Collects payments or copays as needed.
• Updates patient information in practice management software.
• Verifies insurance benefits and assists with patient insurance correspondence.
• Gathers, enters, and/or updates data to maintain clinic records and databases in an efficient, organized, and confidential manner; establishes and maintains files and records for the clinic.
• Resolves scheduling conflicts and maintains clinic patient flow.
• Comply with organizational and HIPAA policies and regulations to ensure patient care is kept confidential.
• Performs miscellaneous job-related duties and tasks as assigned.

 Supervisory Responsibility:

• This position has no supervisory responsibilities.

Qualifications:

• High School Diploma or GED required. Post-secondary education strongly preferred.
• Minimum of one year of proven strong customer service and phone skills with an exceptional ability to listen and communicate to others.
• Minimum of 6 months of experience in a healthcare or insurance environment.

Skills & Abilities: 

• Good writing, analytical, and problem-solving skills.
• Strong phone communication and de-escalation skills.
• Ability to effectively communicate and prioritize duties.
• Ability to follow oral and written instructions.
• Ability to operate standard office equipment.
• Strong computer skills.
• Ability to work well whether independently or as part of a team.
• Knowledge of principles and practices of basic office management and organization.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to grasp or handle objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. Position will require being seated for 85-90% of the time. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Compensation & Work Schedule:

• Full-time: 40 hours/week
• Non-Exempt
• Day Shift: Monday - Friday
• No evenings or weekends
• A competitive benefits package including medical, dental, vision, disability, and life insurance, 401(k) Plan, PTO time, paid holidays and HSA plan is offered.

*No phone calls please.

JOB CODE: 1000073