Position Title:    Collections Representative

Supervisor:        Business Office Manager

FLSA Status:       Non-Exempt

Mission:

To provide our patients and community the most innovative and breakthrough treatment options to improve overall health and wellness.

Values:

Patient Experience

Innovation

Integrity

Teamwork

Job Summary:

The Collections Representative plays a key role in the business office by managing accounts receivable for patients with balances over 30 days. This position focuses on patient communication, payment collection, and supporting the billing process to ensure timely and accurate account resolution.

Key Responsibilities:

Patient Accounts & Collections

• Contact patients directly to discuss outstanding balances and coordinate payment plans (80% of workload).
• Provide guidance on payment options and timelines to facilitate account resolution.
• Maintain accurate records of patient interactions and payment arrangements.
• Ensure all collections activities comply with federal, state, and organizational regulations.
• Protect patient privacy and maintain confidentiality of all financial and personal information.

Customer Service & Support

• Answer incoming calls directed to the Billing Office regarding balances and insurance questions.
• Collaborate with Claims Specialists and Eligibility Specialists to provide patients with accurate coverage information.
• Communicate effectively with internal teams regarding account status and follow-up actions.

Billing & Administrative Tasks

• Upload weekly statements for printing and mailing to patients.
• Coordinate with the Business Office Manager to forward accounts over 150 days to collections.
• Maintain and update monthly payment plans.
• Process financial assistance applications as needed.

 Other Duties

• Perform other administrative or operational tasks as assigned by management to support the Business Office.

Supervisory Responsibility:

• This position has no supervisory responsibilities.

Qualifications:

• High School Diploma or GED required. Post-secondary education or prior healthcare experience strongly preferred.
• Minimum of one year of proven strong customer service and phone skills.
• Minimum of 6 months of collections experience required.
• Experience with medical billing software or electronic health records preferred.

Skills & Abilities:

• Strong written and verbal communication skills, with the ability to interact professionally with patients and staff.
• Excellent analytical and problem-solving skills to resolve account discrepancies and payment issues.
• Ability to prioritize tasks and manage time effectively in a fast-paced office environment.
• Ability to follow both oral and written instructions accurately.
• Proficiency in operating standard office equipment (phone, copier, fax, scanner).
• Strong computer skills, including experience with billing, collections, or office software systems.
• Ability to work independently and collaboratively as part of a team.
• Knowledge of basic office management principles and organizational practices.
• Attention to detail and commitment to maintaining confidentiality.
• Ability to handle sensitive financial and personal information with discretion.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to grasp or handle objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. Employee must be able to sit for at least 80% of time and stand for up to 20% of time. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment:

While performing the duties of this job, the employee regularly works in an office setting.  This is NOT a remote position.

Compensation & Work Schedule:

• Full-time: 40 hours/week.
• Non-Exempt.
• Day Shift: Monday - Friday, 8:30AM - 5:00PM
• No evenings or weekends. A competitive benefits package, including medical, dental, vision, life, and disability insurance, 401(k) plan, PTO time, paid holidays, and HSA plan is offered.

No Phone Calls, Please!

All applicants must be legally authorized to work in the United States at the time of hire. Twin Cities Pain Clinic does not provide employment visa sponsorship for this position.

JOB CODE: 1000243